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General terms of sale

Limits on the supply of products:
All our products are available only in Switzerland and Liechtenstein.

Product Availability:
All products are in principle available. In the event that a product ordered is not available, the customer is contacted by us to agree on a solution.

Minimum order value:
A minimum order value is not established.

Switzerland and Liechtenstein prepayment at time of order.
Prices include VAT.
Subject to price changes.

PRIORITY postal delivery (within 2-3 days) or ECONOMY (within 4-6 days).
Share shipping costs: Switzerland and Liechtenstein under the weight of the goods and the current rates of the Swiss Post (rates).

Right of return- cancellation:
With the transmission of the order to the on-line shop,  the customer lose the right to return items and to cancel the order.

We are not liable for damages of transport. The packaging is prepared in a manner suitable for shipment. The package will be sent under the responsibility of the client. The Shipping rules of the Swiss Post are applied. The responsibility for damage during shipping is of the client. Any damage present for the delivery of the package must be immediately reported to the bellman who must complete a report for the possible damages by the carrier. Alternatively you can submit a complaint to the Swiss Post. Whatever claiming to be documented with photographs and must be submitted no later than the day following the delivery.

If you had a reason to expose a complaint, please contact us.

Contact address for inquiries or complaints:
Bio Casa 5 Stelle SA
Casa 5 Stelle
Via Medoscio 137
6597 Agarone
Phone: 079 249 05 45
Email contact

Orders from EU:
We do not accept orders from EU countries.

Other conditions:
Our Terms and conditions of use and Privacy policy are applied.


Welcome by Bio Casa L'Energia!

In our 5 stores Bio Casa L'Energia, located in the best locations and present throughout the Ticino, as well as on the internet, we offer a wide assortment of products for your soul, your body and your spirit.

We focus your person, with your desires and your needs, deserve our attention! Your well-being is our and your satisfaction gives us the certainty of being on the right track. Give us wings to seek solutions even better for you.

To be continued...


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Visit our shops

Bio Casa Agno

Via Lugano 21
Ph. 091 604 56 19

Bio Casa Agno

Via Borgo 49
Ph. 091 792 10 42

Bio Casa Bellinzona

Piazza Nosetto 6
Ph. 091 826 29 84

Bio Casa Losone

Via Emmaus 1
Ph. 091 792 10 11

Bio Casa Lugano

Piazza Cioccaro 8
Ph. 091 923 74 65


We are at your disposal

    Bio Casa 5 Stelle SA
    Via Medoscio 137
    6597 Agarone
    Elisabeth K. Gautschin: 079 710 01 08
  • E-MAIL:
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