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General terms of sale

Limits on the supply of products:
All our products are available only in Switzerland and Liechtenstein.

Product Availability:
All products are in principle available. In the event that a product ordered is not available, the customer is contacted by us to agree on a solution.

Minimum order value:
A minimum order value is not established.

Payment:
Switzerland and Liechtenstein prepayment at time of order.
Prices include VAT.
Subject to price changes.

Shipping:
PRIORITY postal delivery (within 2-3 days) or ECONOMY (within 4-6 days).
Share shipping costs: Switzerland and Liechtenstein under the weight of the goods and the current rates of the Swiss Post (rates).

Right of return- cancellation:
With the transmission of the order to the on-line shop,  the customer lose the right to return items and to cancel the order.

Complaints:
We are not liable for damages of transport. The packaging is prepared in a manner suitable for shipment. The package will be sent under the responsibility of the client. The Shipping rules of the Swiss Post are applied. The responsibility for damage during shipping is of the client. Any damage present for the delivery of the package must be immediately reported to the bellman who must complete a report for the possible damages by the carrier. Alternatively you can submit a complaint to the Swiss Post. Whatever claiming to be documented with photographs and must be submitted no later than the day following the delivery.

If you had a reason to expose a complaint, please contact us.

Contact address for inquiries or complaints:
Bio Casa 5 Stelle SA
Administration
Casa 5 Stelle
Via Medoscio 137
6597 Agarone
Phone: 079 249 05 45
Email contact

Orders from EU:
We do not accept orders from EU countries.

Other conditions:
Our Terms and conditions of use and Privacy policy are applied.